Website Terms of Use
Terms of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Westbrands Pty Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Westbrands Pty Ltd.
Westbrands Pty Ltd reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Westbrands.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at sales@westbrands.com.au and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Westbrands Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Westbrands Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Liability
Westbrands Pty Ltd is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
Customers who purchase from our website Westbrands.com.au give authority for their order to be left unattended at their delivery address. Westbrands Pty Ltd will only replace orders providing the order is proved lost in transit by our delivery service provider.
Certain factors such as order size, weight and shipping address require us to ship via multiple methods and carriers. Westbrands Pty Ltd reserves the right to use any shipping method with any carrier. Our main carriers are Australia Post and TNT, but other carriers may also be used.
The delivery times provided by Westbrands Pty Ltd are estimates only. Westbrands Pty Ltd will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The Order Comments (special instructions) box on the Order Review page in the checkout process, is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". Westbrands Pty Ltd cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Returns/Exchanges
We are happy to exchange or provide store credit for items in as-new, unused and original condition within 30 days of receiving the goods. A 20% restocking fee applies to all Returns. They must be returned in the original packaging, with all tags attached, and in a re-sellable brand-new condition. (Any free promotional gifts received due to the purchase of the returned item/s, must also be returned to receive a store credit). Any marks or damage to the item or the packaging will mean the item will not be accepted and no store credit or exchange will be given. A return shipping fee applies for exchanges. If returning an item, you will need to process this on our Returns page or contact Customer Service by emailing sales@westbrands.com.au. We cannot accept returns after 30 days, except in some cases in which an item is faulty and falls under warranty.
We will accept returns of faulty or defective items if they fall within the warranty period. Customers must contact Westbrands Pty Ltd prior to returning such items. If an item is faulty and we cannot supply a replacement or have the item repaired for you, you will be entitled to a refund or store credit. We will not provide a refund if the customer simply changes their mind.
All returns are subject to assessment. Refunds are at the sole discretion of Westbrands Pty Ltd and will only be given for pre-approved requests on our Returns page or by emailing Customer Service on sales@westbrands.com.au. All items must have been purchased through Westbrands Pty Ltd. We will not accept items not purchased from Westbrands Pty Ltd.
Damaged Product
If you receive a package with damaged products, please contact Westbrands Pty Ltd immediately on our Returns page or by email Customer Service on sales@westbrands.com.au. This will allow us to rectify the problem and get you replacement products as soon as possible
Wrong Product
If you feel that you have received the wrong product, please contact Westbrands Pty Ltd immediately on our Returns page or by email on westbrands.com.au. This will allow us to rectify the problem as soon as possible
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Westbrands Pty Ltd cannot accommodate all address change requests.
Westbrands Pty Ltd takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Pricing
All listed prices are in Australian Dollars and exclude Australian GST (Goods and Services Tax), including Recommended Retail Prices (RRP). All Australian orders will have the Australian GST of 10% applied at checkout. New Zealand orders are exempt from Australian GST, but may be charged New Zealand GST and other NZ custom clearance charges when being imported into New Zealand. These fees and charges are your responsibility.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars.
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by Westbrands Pty Ltd. Westbrands will do its best to facilitate a speedy resolution. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Westbrands Pty Ltd cannot control the availability of parts of replacement goods.
Westbrands Pty Ltd has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Westbrands Pty Ltd cannot be held accountable for repair periods or communication from the manufacturer.
Order Cancellations
If notified before goods have been dispatched, Westbrands Pty Ltd can accommodate order cancellations. If items have been shipped, Westbrands Pty Ltd reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Westbrands Pty Ltd Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of WESTBRANDS PTY LTD.
All software used on the site is the sole property of WESTBRANDS PTY LTD or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without WESTBRANDS PTY LTD prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Westbrands Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Westbrands Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Westbrands Pty Ltd shall immediately issue a credit to your credit card account in the amount of the charge.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Westbrands Pty Ltd is not responsible for the operation of or content located on or through any such site.